Frequently Asked Questions

Account QUESTIONS

How soon can we access the website?

Once you have received your notification from us with the USERNAME & PASSWORD confirmed you can use the website – this is usually done within 24 hours or less. A Tax Invoice will be then sent to the school for payment. Please check your junk mail if you do not receive the notification email.

How do I log in?

All schools have a single login account. Simply enter your username and password in the login panel on the top right of all pages.

I've lost my username or password

Use the Username and Password retrieval form or contact Ryebuck Media on ryebuck@ryebuck.com.au or 03 9500 2399.

We have let our subscription lapse – what should we do?

Contact Ryebuck Media via email on ryebuck@ryebuck.com.au or call 03 9500 2399.

We have multiple campuses - does this effect subscriptions?

Larger educational establishments such as Schools, TAFE Colleges, Universities and similar organisations made up of multiple schools, campuses and libraries are required to take out multiple subscriptions. Pay full price on the first and receive 20% off on every additional subscription.

I need technical support?

If you have technical enquiry please contact Ryebuck Media via email on ryebuck@ryebuck.com.au or call 03 9500 2399.

 

CONTENT ENQUIRIES

What aspects of the Australian Curriculum do the case studies cover?

Australian History Mysteries covers Australian Curriculum - History topics from Year 3 to Year 10. Read the Curriculum Relevance Guide for more details.

Can the case studies interactive be used on an iPad?

Our latest case studies What are the Mysteries of Lake Mungo? and Myths and mysteries of the crossing of the Blue Mountains are fully available to use iPads. All other interactive modules require Flash Player which is not available on iPads. All case study PDF resources are available to view on an iPad.

Does the video content work on iPads?

All of the case studies in the members area now work on iPads. When you login and go to a case study you will have the option to play videos on iPads and computers. You can view the videos full screen. You also have the option to download the videos.